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Refund policy
At CELAHIJAB, we want you to be completely satisfied with your purchase. If for any reason you're not satisfied with your purchase, we offer a 14-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags and packaging intact, and with proof of purchase.
Kindly return the item to the following address:
Address : 678 E 33rd st
Paterson NJ 07513
Phone Number : 2017312035
The customer is responsible for the cost of return postage, and we recommend using a trackable shipping method and keeping proof of postage until we confirm receipt of your item.
If you receive a damaged, defective, or incorrect item, please contact us immediately so that we can help you. Please inspect your order upon receipt and notify us right away if there is an issue.
Please note that certain items cannot be returned, including perishable goods, custom products, personal care items. Sale items and gift cards are also not eligible for returns.
Once we've received and inspected your return, we'll let you know if your refund has been approved. If so, you'll receive a refund on your original payment method. Please be aware that it may take some time for your bank or credit card company to process the refund.
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at info@celahijab.com
Damages and Issues
We take pride in ensuring that your order is received in perfect condition. However, if you receive an item that is defective, damaged, or incorrect, please inspect it upon receipt and contact us right away so we can address the issue and make it right. Your satisfaction is our top priority, and we're committed to providing excellent customer service.
Refunds
After we receive and inspect your returned item, we'll let you know whether your refund has been approved or not. If your refund is approved, it will be automatically issued to your original payment method. However, please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Q: What is the return policy for items purchased from CELAHIJAB?
A: The return policy allows for returns within 14 days of receiving the item, as long as it's in the same condition as when you received it, unused, with tags and packaging intact, and with proof of purchase.
Q: What happens if I return an item without first filing a request?
A: Items returned without first filing a request will not be accepted.
Q: Who is responsible for the cost of return postage?
A: The customer is responsible for the cost of return postage.
Q: What should I do to ensure safe return of my item?
A: We recommend using a trackable shipping method and keeping proof of postage until we confirm receipt of your item.
Q: What should I do if the item I receive is damaged, defective, or incorrect?
A: Please contact us immediately if the item you receive is damaged, defective, or incorrect so that we can help you.
Where should I send the item I want to return?
A: You should send the item to the following address:10th of Ramadan City, piece 516 south 6 A, Al Sharqia, 10th of Ramadan City, Egypt Phone Number : 201019090532. The customer is responsible for the cost of return postage, and CELAHIJAB recommends using a trackable shipping method and keeping proof of postage until they confirm receipt of your item.
Q: Are there any exceptions to the return policy?
A: Yes, certain items cannot be returned, including perishable goods, custom products, personal care items. Sale items and gift cards are also not eligible for returns.
Q: Can I exchange an item for a different one?
A: Yes, to exchange an item, you'll need to return the original item and purchase a new one separately.
Q: How will I receive my refund?
A: Once we've received and inspected your return, we'll let you know if your refund has been approved. If so, you'll receive a refund on your original payment method. Please be aware that it may take some time for your bank or credit card company to process the refund.