Shipping policy

Thank you for choosing to shop with us at CELAHIJAB. Please read the following shipping policy to ensure a smooth and efficient delivery process.  

  

  

Shipment Timeframe  

  

If you place your order before 1:30 pm EST (Monday-Friday), please allow a processing time of 3-4 days for your order to ship, dependent on busy holidays, inclement weather, carrier delays, and inventory count days. Some orders will be shipped after 4-7 working days as some items need to be arranged from different warehouses. Additional shipping rates, options, and estimated delivery will be displayed at the time of checkout depending on the location and service you choose.

  

Shipping Rates and Times  

  

Shipping rates, options, and estimated delivery will be displayed at the time of checkout depending on the location and service you choose. We work to provide the fastest and most affordable shipping possible. We will do our best to accommodate or answer any concerns about shipping.  

 

We ship worldwide via UPS, FedEx, or USPS. International shipping rates are calculated at checkout. Please note that customers will be responsible for any import and clearance duties as well as any brokerage fees, including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis.  

  

We offer expedited shipping options contingent on UPS, FedEx, or USPS and their shipping practices. Please take this into consideration when you are upgrading to expedited shipping. You can estimate the cost and delivery time during checkout and see all shipping options.  

  

Shipping to Alaska, Hawaii, APOs, or Puerto Rico is available, but additional shipping charges apply. Please note that we cannot ship PBC's or PBX's to APO/FPO addresses.  

  

Refusing or Not Accepting Shipped Orders  

  

Please note that once the order is shipped, the customer is obliged to receive it. Shall a customer show no response to a courier company or fail to receive it or refuse receiving the order at the country of destination (due to tax payment or other reasons), the parcel will be returned to CELAHIJAB. CELAHIJAB in its turn reserves the right to deduct from the client the following: shipping charges (both ways) as well as any duties imposed at the country of destination and in the country of origin. Remaining amount (if any) will be refunded to the customer. If you still wish to receive the goods from your initial failed order, a new order will need to be placed.  

  

We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment. We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to CELAHIJAB.  

  

If you have any additional questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at info@celahijab.com

Q: What is the holiday and transit schedule of CELAHIJAB warehouse?
A: CELAHIJAB's warehouse follows the same holiday and transit schedule as UPS, FedEx, or USPS. Orders will not be shipped or in transit on certain holidays, and they do not ship on weekends.

Q: If I place an order over the weekend or after business hours, when will it be processed for shipment?
A: If you place your order over the weekend or after business hours, it will be processed for shipment on the following business day during normal business hours.

Q: If I place my order before 1:30pm EST (Mon-Fri), when should it ship?
A: If you place your order before 1:30 pm EST (Monday-Friday), please allow a processing time of 3-4 days for your order to ship, dependent on busy holidays, inclement weather, carrier delays, and inventory count days. Some orders will be shipped after 4-7 working days as some items need to be arranged from different warehouses. 

Q: What are the shipping rates of CELAHIJAB?
A: Shipping rates, options, and estimated delivery will display at the time of checkout depending on the location and service you choose. If shipping outside of the U.S., use the shipping quote locator during the checkout process for a shipping rate estimate.

Q: Does CELAHIJAB ship internationally?
A: Yes, CELAHIJAB ships worldwide via UPS, FedEx, or USPS. International shipping rates are calculated at checkout.

Q: Does CELAHIJAB offer expedited shipping?
A: Yes, CELAHIJAB offers expedited shipping options, contingent on UPS, FedEx, or USPS and their shipping practices. Estimate cost and delivery time during checkout and to see all shipping options.

Q: Who is responsible for any import and clearance duties, as well as any brokerage fees, including any other additional charges for orders from CELAHIJAB online store?
A: For all orders from CELAHIJAB online store, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges. CELAHIJAB operates on a DDU (Delivered Duty Unpaid) basis.

Q: What happens if I refuse or do not accept to receive the shipped order?
A: Once the order is shipped, the customer is obliged to receive it. If the customer shows no response to a courier company, or fails to receive it or refuses to receive the order at the country of destination (due to tax payment or other reasons), the parcel will be returned to CELAHIJAB. CELAHIJAB reserves the right to deduct from the client the following: shipping charges (both ways) as well as any duties imposed at the country of destination and in the country of origin. Remaining amount (if any) will be refunded to the customer. If the customer still wishes to receive the goods from their initial failed order, a new order will need to be placed.

Q: What happens if my package is returned to CELAHIJAB due to insufficient/incorrect address information?
A: CELAHIJAB will not accept responsibility for packages which are returned to them due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s), which must be paid in advance of shipment.

Q: What happens if my items are delivered to the incorrect location due to insufficient/incorrect address information being provided to CELAHIJAB?
A: If your items are delivered to an incorrect location due to insufficient or incorrect address information provided to CELAHIJAB, the company will not accept responsibility for the error. In such cases, additional shipping fees will be due for re-sending the order, and this must be paid in advance of shipment. It is important to ensure that you provide accurate and complete address information when placing your order to avoid any delivery issues.